Terms of Service
Outlines your account agreement with 123.pk, game rules, and user conduct standards. Privacy Policy works alongside this to show both what we allow and how we protect your data.
LEGAL REFERENCE
How We Protect Your Information
Your privacy is central to how we operate 123.pk. We've built our account system and payment flows to keep your personal data secure, your payment details encrypted, and...
Data encryption across all flowsLocal payment security (JazzCash, Easypaisa, SadaPay, Raast)Your account control and transparency
Privacy Policy Scope and Jurisdiction
This privacy statement applies to 123.pk and covers all account registrations, gameplay activity, and transactions within our platform in supported regions. We collect information you provide directly—such as name, email, phone number, and payment details—plus data generated when you use our services: login times, game history, deposit and withdrawal records, device information, and IP address. We process this information to deliver your
account, process payments through JazzCash, Easypaisa, SadaPay and Raast, prevent fraud, and comply with applicable law where we operate. Data is retained for the duration of your account and a defined period thereafter for legal and audit purposes. Your information is not sold to third parties; we share it only with payment processors, legal authorities when required, and internal teams that need
it to support your account.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR TEAM
Contact Us About Privacy
Team online
Email Support
Send privacy questions or data access requests to our support team. We respond to verified requests within seven business days and guide you through any account data export or deletion processes.
Account Settings
Manage your privacy preferences directly in your account. View what personal data we hold, update your contact details, and adjust communication settings without needing to contact support.
Escalation Path
If you believe we've mishandled your data, escalate your concern through our complaints process. We investigate within ten business days and inform you of our findings and any corrective action taken.
SECURITY & COMPLIANCE
How We Earn Your Trust
Encryption Standard
All account logins, payment submissions, and personal data transfers use industry-standard TLS encryption. Your payment details are never stored in plaintext on our servers, and withdrawal requests are verified before funds leave our platform.
Payment Processor Vetted
We partner with regulated payment operators for JazzCash, Easypaisa, SadaPay and Raast integrations. Each processor handles its own security compliance; we audit these relationships annually and document our findings in our internal compliance record.
Fraud Detection Active
Our systems monitor login patterns, deposit behaviour, and withdrawal requests for irregularities. If we spot suspicious activity, we contact your registered phone number and email to verify it's you before processing.
Data Minimisation
We collect only the information needed to create your account, process deposits and withdrawals, and comply with local law. We do not ask for unnecessary documents or retain data beyond operational and legal retention windows.
Staff Access Controls
Internal 123.pk staff access customer data only when required to resolve support tickets or investigate fraud. All such access is logged, reviewed quarterly, and restricted by role and permission level.
Transparent Requests
If authorities request your data, we comply with valid legal orders. We document these requests and inform you where law permits. We do not hand over data in response to informal requests or without legal authority.
CONSISTENCY ACROSS POLICIES
Related Policy Pages on 123.pk
Payment Security Policy
Focuses specifically on how JazzCash, Easypaisa, SadaPay and Raast transactions are handled, verified, and reconciled. Privacy Policy covers the personal data collected during these payment flows.
Cookie & Tracking Policy
Details how we use cookies, local storage, and analytics tools on 123.pk. Privacy Policy explains the broader data use; this policy breaks down exactly which cookies serve which functions.
Account Security Guidelines
Advises you on setting strong passwords, recognising phishing, and protecting your login credentials. Privacy Policy describes how we encrypt and secure the account data you entrust to us.
Data Retention Schedule
Lists specific timelines for how long each category of your data is kept after account closure or inactivity. Privacy Policy explains why we retain data; this document shows the exact retention periods.
Legal Compliance Page
Summarises 123.pk's operating licences, audit history, and legal framework in supported regions. Privacy Policy confirms we follow these jurisdictions' data protection rules and regulatory requirements.
Third-Party Integration Notice
Lists all external services (game studios, payment providers, analytics vendors) that receive or process your data. Privacy Policy states we share data only as needed; this page shows exactly who and why.
Key Elements of Our Privacy Approach
Account Ownership
Your account belongs to you. You control what personal information is visible on your profile, how we contact you, and whether we send marketing messages. Update these preferences anytime in account settings.
Data Export Right
Request a copy of all personal data we hold about you in a portable format. We compile and deliver this within ten business days at no charge. Use it to migrate to another platform or keep your own backup.
Deletion Request
After account closure, request permanent deletion of your personal data. We retain records only where required by law or for dispute resolution. Submit deletion requests through our support escalation path.
Payment Privacy
We never share your JazzCash, Easypaisa, SadaPay or Raast account details with third parties. Payment processors see only the information they need to complete each transaction; we don't retain sensitive banking data.
Communication Consent
You choose how we reach you. Opt in to promotional emails, SMS updates, or in-app notifications in your preferences. Unsubscribe anytime—we respect your choice and never send unsolicited marketing after you opt out.
Breach Notification
If we discover unauthorised access to your personal data, we notify you by email and phone within 72 hours. Our notification includes details of the breach, steps we're taking, and how to protect yourself.
Privacy Policy Frequently Asked Questions
When you close your account, we retain personal data needed for legal compliance, fraud prevention, and dispute resolution for up to three years. After that period, we delete your data unless law requires us to keep it. You can request earlier deletion by contacting support; we assess each request individually.
No. We do not sell, rent, or trade your personal information. We share data only with payment processors (JazzCash, Easypaisa, SadaPay, Raast), legal authorities when required by law, and internal teams who need it to support your account. All third-party sharing is contractually restricted.
Payment details are encrypted in transit using TLS and stored in PCI-compliant environments. We never see your full card or mobile wallet details; payment processors handle that sensitive data. For JazzCash, Easypaisa, SadaPay and Raast, we only see transaction confirmation codes, not your underlying account credentials.
Yes. Log into your account, go to Settings > Privacy, and select 'Export My Data.' We'll prepare a file containing all personal information, account history, and transaction records within ten business days. The file is yours to download and keep indefinitely.
We retain login history and gameplay records for 24 months from your last account activity. This helps us detect fraud, resolve disputes, and audit account security. After 24 months, logs are automatically deleted unless a dispute or legal matter requires us to keep them longer.
Change your password immediately and contact our support team by phone or email. We'll review your account activity, lock it if needed, and help you secure it. If unauthorized payments were made, we'll investigate and work with payment processors to reverse them where possible.
No. Our cookies are first-party only and used only within 123.pk to remember your login, preferences, and gameplay state. We do not place tracking pixels or cookies on external websites. See our Cookie Policy for a full list of cookies we use and why.