Privacy Policy & Account Rules
Your privacy terms explain what data we collect and how we store it. Your account terms cover what you can and cannot do with that account once it's open.
LEGAL REFERENCE
Our Terms Shape Your Account
When you open an account on 123.pk, you're agreeing to the terms that protect both your account and our platform. We've laid them out clearly so you know...
Account verification requiredOne account per personPakistan-supported regions only
The Core of Our Operating Terms
Your 123.pk account is personal and non-transferable. You must be of legal age in your region and provide accurate identification during sign-up. Deposits via JazzCash, Easypaisa, SadaPay and Raast are processed according to each provider's rules; we handle verification and clearing through our banking partner. Withdrawals are processed within 24–48 hours from request approval. Multiple accounts, automated play, and collusion are prohibited.
Account suspension occurs if we detect breach of these terms, fraud, or irregular betting patterns. You agree that 123.pk may audit activity, update terms with notice, and hold funds during investigation. Disputes are resolved through our support team; escalation follows Pakistani dispute resolution procedures where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
GET HELP NOW
Terms Questions? Reach Our Team
Team online
Live Chat
Open the chat widget inside your account lobby. Our team responds within 15 minutes during operating hours. Ask about account limits, payment policies, or suspension appeals.
Email Support
Send queries to [email protected] with your account email. We confirm receipt within 2 hours and resolve policy questions in 24 hours or less.
In-Lobby Help
Tap the Help icon in your account settings for instant links to our full terms, payment FAQs, and dispute procedures. All policies are always accessible.
WHY WE'RE CLEAR
How We Earn Your Confidence on Rules
Transparent Audit Trail
Every deposit, withdrawal and bet is logged in your account history. You see exact timestamps, payment method, chip amounts and settlement status so you know exactly what happened.
Pakistani Payment Rails
We work only with JazzCash, Easypaisa, SadaPay and Raast. No international payment gateways. Your local currency stays local; no hidden conversion fees.
Verification Built In
We verify your identity once during sign-up using SMS and email confirmation. Your data is encrypted and stored according to Pakistani data-protection standards.
Dispute Resolution
Disagreements about a transaction go to our dedicated claims team. We review the full history and respond with a decision within 5 business days.
Withdrawal Guarantees
Once approved, your withdrawal is processed by our banking partner within the stated window. We do not hold funds beyond that timeframe without written reason.
Terms Updates Notified
If we change these terms, we email you 14 days in advance. Continued use of your account after that date means you accept the new terms.
CONSISTENCY ACROSS POLICIES
How Our Terms Fit Together
Payment T&Cs & Withdrawal Rules
Payment terms detail each deposit method's limits and timings. Withdrawal rules explain approval criteria, hold periods, and how we verify you are the account holder.
Game Terms & Betting Rules
Game-specific terms cover live-table rules, slot payout mechanics and sportsbook settlement. These nest inside your overall account agreement.
Dispute Procedures & Account Appeals
If a transaction looks wrong, dispute procedures tell you how to file a claim. Account appeals cover what happens if your account is suspended or closed.
Bonus T&Cs & Promo Rules
If we run a promotion, those specific terms apply alongside these core terms. Promo terms do not override account rules or payment policies.
Liability Limits & Indemnity
We limit our liability for technical outages, payment delays or game interruptions. You agree to indemnify us for misuse of your account or breach of these terms.
Amendment & Termination
We can update these terms with 14 days' notice. We can close your account if you breach terms; you can close it anytime via your account settings.
What Defines Your Experience Here
Single Account per Person
You may hold only one active account on 123.pk. Multiple accounts result in permanent suspension and forfeiture of balances across all linked accounts.
Real-Time Balance Updates
Your chip balance refreshes instantly after every bet, deposit and withdrawal. You see pending amounts in a separate row until they clear.
Withdrawal Limits per Request
Each withdrawal request is capped at your account tier limit. Multiple requests can be submitted sequentially; processing occurs in order received.
Betting Activity Monitoring
We track all bets for irregular patterns. Sudden large wagers, rapid account cycling or suspicious timing may trigger review before withdrawal approval.
Account Access Control
You are responsible for keeping your password secret. We do not store passwords in plain text and do not share your login credentials with anyone, including support staff.
Chip Expiry & Dormancy
Chips do not expire. If your account is inactive for 12 months, we may freeze it pending your verification. Reactivation requires a simple login confirmation.
Terms & Conditions—Your Most Asked Questions
Both accounts will be identified as linked during our verification process. We will close all linked accounts immediately and hold all balances for investigation. Attempting multiple accounts is a material breach of these terms and results in permanent account ban.
No. Your account is personal and non-transferable. Account ownership cannot be given to another person. If we detect account sharing or attempted transfer, we will suspend access and freeze the balance pending investigation.
Once your withdrawal is approved, it is processed within 24–48 hours depending on your payment method. JazzCash and Easypaisa typically clear within 24 hours. SadaPay and Raast may take up to 48 hours. You'll receive a notification when the transfer completes.
We require your full name, date of birth, email address and phone number. You'll receive a verification code via SMS and email. Once confirmed, your account is active. Additional documents (ID scan) may be requested if we detect risk factors during play.
Yes. You can close your account anytime via Settings → Account → Close Account. If you have a chip balance, you must withdraw it before closure. Once closed, you can reopen within 30 days; after 30 days, you must create a new account using the same details.
Submit a dispute via our Help tab with your bet ID and the specific issue. Our claims team reviews the full game log or payment record within 5 business days. You'll receive a written decision with reference number. Escalation to our compliance manager is available if you disagree.
No. We notify you via email at least 14 days before any material change. If you do not agree with new terms, you can close your account before they take effect. Continued account activity after the 14-day notice period means you accept the updated terms.